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My Experience as a Mystery Shopper in Malaysia

a girl holding a shopping bag as an example of mystery shopper.

For this post, I am going to share my personal experience as a mystery shopper in Malaysia.

I registered myself as a mystery shopper in Malaysia

In 2009, I registered myself in a local mystery shopping agency. Upon registration, I received quite a number of mystery shopping opportunities.

But only in Aug 2010, I decided to take up 3 mystery shopping assignments. Because I only take up those assignments that are related to me.

The assignments are not tough but need to do some work and need to have very detailed observation skills.

Upon confirmation of the assignments, the agency assigned a specific date where I need to do my mystery shopping. My task includes visiting a specific place and made a call to that same specific place and followed by answering a set of online questionnaires.

My tasks as a mystery shopper in Malaysia

Before I proceed with the mystery visit, the agency provided me with log-in details to their online assignment database. This is where I can view all the details and tasks for each of my assignments.

Upon log-in, I read through all the details. In fact, I read the details for each assignment at least twice and printed out the questionnaires.

The questionnaires are quite long, about 6 pages. But, not to worry as most of the answers are closed-ended questions. This means that you can select your answer from the options given.

Only about 20% of the questionnaires need further elaborations and sometimes some descriptions.

Upon completion of the mystery call and mystery visit and the questionnaires, I had to submit the questionnaires within 24 hours. Besides, I also need to submit my proof of visits such as a recording of the conversation or the name card of the person who attends to me at the specific place.

My first assignment was not so successful as I was inexperienced. And I feel like the place where I visited have a feeling that I am a mystery shopper which made me feel uncomfortable. My second and third assignment was quite acceptable and things run smoothly. Maybe because I also feel more confident.

My task did not finish at the point where I submitted the online questionnaires. The mystery shopping agency still contacts me for some verifications of the details of the questionnaire.

Some of the questionnaires are quite details, for example, whether the person who’s attending to you is wearing spectacles or not, body size, age group and his or her race. I had quite a hard time recalling the particular for my first assignment.

The mystery shopping agency paid me the agreed payment somewhere a month later. I would say, the pay is quite good, range between RM40-RM45 per assignment.

Some extra cash, why not, right?

Final thoughts

So, the above is my personal experience as a mystery shopper in Malaysia.

Any of you with a mystery shopping experience? Feel free to share your story?

photo credit: crochyayboxes Girl Gang Shopper via photopin (license)

11 thoughts on “My Experience as a Mystery Shopper in Malaysia”

  1. yes…i got an invitation letter from a watch shop (cxxy chxxn) to be a mystery shopper at their KLCC branch… After finish my task, i can direct make a purchase with discount by showing them the letter…hmm.. the discount was good, i bought a new design sxxko man watch with 40% discount. Worth it even KLCC parking is not cheap …. from vivien

  2. I performed mystery shopping for ISC. I went to mystery shop at a fast food restaurant, bought a crystal necklace for my wife from a well-known jeweller and bought a trouser for myself from a high end designer brand. All purchase was reimbursed within 4 to 6 weeks and I even got paid for my time and trouble. Just google International Service Check if you wish to join.

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