Earlier this week, I got frustrated when I wish to top up my Manulife PRS investment through Maybank. I’ve done that before and I did shared on my previous post. It was simple and quick and easy too. But this time, when I wish to do my transfer, I saw additional details which is PRS account number. Not a problem because I have my PRS account number. But, the transaction was unsuccessful. The error message mentioned ‘Unsuccessful – Invalid bill account/reference number. Rejecte Code: . I tried for second and third time, but still failed. At last, I called my agent and told her the issue I faced. I sent her the error page and she told me to remove the last 2 character of my PRS account number [PRS account number consist of 12 characters XXXXXXXXXX-X. I just omit the last 2 character ‘-X’]. Finally, my transaction is successful. She reminded me to send her my Maybank online transaction slip, together with a print screen to proof that the Maybank account holder is under my name. Because she told me, this year onward, third party is not allowed for payment of PRS investment. Something related to anti money laundering act.
There comes the second problem. Because a friend of mine had transferred her fund to me so that I can assist her to top up her PRS investment. Previous year, I had successfully helped her to top up her fund too. Due to the anti money laundering act, I had to transferred back the fund to her, so that she can do IBG from her own bank account to PRS Maybank account. Quite troublesome.
Luckily I had contacted my agent earlier when my bank transfer was unsuccessful, and she advised me that I will not be able to help my friend to top up her fund through my bank transaction. Even if I can successfully transferred the fund, the fund will not be updated to my friend PRS account due to different bank account name vs PRS account name.
So, lesson learned:
1) First, check with PRS agent before performing any transaction;
2) Online top up must be through PRS account holder name only. No third party is allowed;
3) Alternatively, PRS member can choose to deposit cash but the original bank-in slip must be submitted to the agent.