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How to Change unifi Mobile Email Address?

A man using email on a laptop

In June 2018, I came across a friend who was angry and frustrated because he was not able to log in to his unifi mobile postpaid (previously known as webe mobile).

He failed to log in because his email address was wrongly registered when he signed up for the unlimited data/call/SMS plan in 2017.

Due to the wrong email address during the registration, he also never received the monthly unifi mobile invoice through e-billing.

The thing that made him angry was because his unifi mobile line got suspended a few times due to late payment. Because he didn’t receive the e-bill, he relies on the SMS reminder for payment.

And he only knows how to make cash payments at the TMpoint.

Without the e-bill and accurate log-in email, he has difficulty making payments online.

How to change the (wrongly registered) unifi mobile email address?

Since I am also an unifi mobile user, I shared with him, the options to update or change his login email for his unifi mobile to the correct email address.

There are current options:

1. Walk-in to TMpoint

The first option is to walk into the nearest TMpoint.

The customer service representative at TMpoint will assist you to update the email address to the correct email address in their system.

2. Online Support from unifi Mobile team

The other option would be, to do it yourself by following the step-by-step below:

  1. Visit unifi Mobile contact us page.
  2. Look for the ‘Contact Form‘ for unifi Mobile/ unifi Air.
  3. Submit your request through email. Remember to include your account details, the wrong email and the correct email address.

For my friend, he got a reply within 4 hours.

Finally, he got his correct and valid email address updated for his unifi Mobile login. And he is now able to log in to unifi Mobile self-care and received his monthly e-bill as well.

Final thoughts

In case you are having the same problem with a wrongly registered email for unifi mobile, I hope my sharing above will be able to assist you.

Lastly, for unifi mobile user who is using iPhone, discover how you can enable the iPhone Personal Hotspot.

photo credit: MorseInteractive Entrepreneur Macbook Pro via photopin (license)

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