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How to Reset Manulife Online Password

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For this post, I will be sharing how to reset the Manulife Online password. The password is for Manulife Asset Management Services Berhad unit trust investor.

Recently, my Manulife Online password was incorrect during the first and second attempts.

I wanted to avoid the third wrong attempt. Because I am aware that the system will block my ID if I enter another wrong password during the third attempt.

So, I tried to use the ‘Forgot Your Password’ link to retrieve my password. But I failed to provide the correct answer for the second Security Question asked.

Thus, for security purposes, Manulife Online immediately locked my online access.

The only quick option I had is to make a call to Customer Service Support to reset my Manulife Online password.

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How to reset the Manulife Online password

Below, I share the step by step to reset the Manulife Online password by calling its Customer Service Support:

1. Call Manulife Asset Management Services Bhd Customer Service Support at 03-2719 9271.

2. The call is connected to an auto-attendant machine.

3. Then the auto-attendant machine connected me to customer service personnel.

4. I told the customer service personnel that my Manulife Online password has been blocked. Then, the customer service personnel asked me 3 questions for verification as below:

  • my NRIC number
  • the name of my Manulife advisor
  • my email address

5. Upon successful verification, she said she will reset my password with a temporary password.

I shall receive the temporary password using 2 methods as below:

  • by SMS to my registered mobile number
  • by email to my registered email address

Before I ended the call, I confirmed my mobile number with the mobile number in the Manulife Online system.

Because I wanted to make sure the SMS will be sent to me instead of someone else.

Resetting of Manulife Online password

Right after I put down my phone, I immediately received the temporary password through SMS and my email.

I immediately logged in to Manulife online investor website using the temporary password.

Once I managed to log in, the first screen that popped up was the instruction to change the password to my own password.

So, I quickly changed the password to my own password.

Then, I logged out and tried to log in again. This is to ensure that I had successfully changed and updated my password.

Aside to call its Customer Service Support, the investor may also visit the Manulife Customer Service website for support.

Personally, I have not tried using email because I prefer faster feedback through a phone call.

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My thought about Manulife Customer Service Support

I am amazed at the efficiency of the Manulife Customer Service support team.

Actually, I received the SMS and email notification from Manulife while I was still engaged on the phone with the customer service personnel.

That was how quick and efficient the service was. I didn’t ask for the customer service personnel’s name but she’s a lady.

Over the phone, she sounds friendly and helpful.

If there is a rating service, I would give her a full rating service for the prompt and good service provided.

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Take note of Security Questions with their Answer

Out of curiosity, upon login into Manulife Online, I double-checked my Security Questions.

Actually, the answer to one of my Security Questions was slightly wrong. Thus, I failed to answer that particular question.

By using the ‘Forgot Your Password’ link, the system will just match the answer we provided for the Security Questions.

Both answers must match. If the answer does not match, it will block the user.

This is to avoid online scams and fraud cases.

So, this time I make sure I choose the right Security Questions. And most importantly, the correct answer for each Security Question.

For sharing purposes, a user must select at least 3 Security Questions out of 10 Security Questions in the list.

On top of that, the user must provide the answer for each Security Question and confirm the answer.

Hopefully, in the future, in case I forgot my password, I can retrieve the password myself by using the ‘Forgot Your Password’ link.

Final thoughts

For your information, I had been using Manulife Online Service for many years.

I have never been blocked due to the wrong password. Because I have a system to keep track of all my passwords.

My last access to Manulife Online was about 5 months before. I have no idea why this time I failed to log in.

Nevertheless, I appreciate the prompt and reliable service by Manulife Online Customer Service personnel.

This incident also had given me the opportunity to do corrections to my Security Questions.

I hope my sharing here on how to reset the Manulife Online password is also able to assist other Manulife unit trust investors who failed to log in to the Manulife Online service.

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