In this post, I will be sharing how I got the rebate for my broadband connection issues in 2009.
Poor broadband connection
I had been having a broadband connection issue since 29 June 2009. That’s about 2 months ago.
On 19th August 2009, I was really mad because I can’t get connected even though I tried since 7:30
I don’t mind holding the line (usually for a few minutes before the customer service to
The message was ‘We are still waiting for your feedback’. After several trials and pressing all the option buttons, I managed to reach the Billing Department.
I took the opportunity to request for rebate or adjustment for those days where I can’t get connected.
Then, the Billing Department passed me to the Technical Support department.
Halfway talking to the technical guy, the line got cut off. And as usual, the technical guy never calls me back.
I was quite furious and I decided to write an email, a long complaint email to the careline.
Towards the end of the email, I mentioned will bring up this matter to SKMM or MCMC if the provider can’t solve my connection issue by this month.
The next day, in the afternoon, I received a call from the provider customer care team on my email content. I was a bit surprised as I never expect they will respond that fast.
The customer care said that the reason for my connection was due to ‘session hang’.
The customer care even sent me an email on the matter.
The following day (Friday), another customer care called me from Billing Department and acknowledged that they’d received my request for a rebate. And they will process for the rebate or adjustment due to the disconnection issue.
That night, I received an email from the provider saying that they’ll rebate about
I
Final thoughts
How about you? Do you face any broadband connection issues? If yes, how do you get them to solve it for you?
Absolutely HAD such experience. However, I have to applaud your effort, will remind myself on the rebate letter as I think that can only be fair to customers. How else can they charge us full payment when the service is down for like >50% of the month? That's insane. Glad things have sorted out for you.
FYI, just made a complaint few weeks back and the line got cut off suddenly in the middle of converstion. I think that's another common problem. sigh..
Hi Ching Ya! My broadband is really terrible these few weeks. Even though I can log in yesterday and today, but the speed is not better than the dial up modem.
sigh…